Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 80+ Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more.
Reporting directly to the Executive Team, the Club Ambassador is responsible for overseeing product strategy with a Member-first approach within the Hamptons, NY region.
Current harbors of oversight include Southampton, Sag Harbor, and East Hampton, NY.
Primary Responsibilities:
Develop and execute the ongoing B&G regional product strategy that aligns with the Club’s mission and long-term goals
Act as a liaison for the company with members in each harbor of oversight, including member experience opportunities, service mishaps, and complaint handling in partnership with the Member Services team.
Lead the development and launch of new markets within region
Create & ensure product consistency across all points of Member interaction including onboard, training, harbor locations, and more
Constantly evaluate Club locations within region and provide feedback to Locations Manager
Strategize yacht-inventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
Evaluate all points of Day boating-Member interaction and provide suggestions for improvement
Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.
Work with B&G Sales & Business Development teams to explore potential brand partnerships within the Hamptons region
Gain a deep understanding of the B&G Day-boating experience, and identify product gaps in current offerings
Additional Skills & Requirements
Proven experience in product management
Strong track record of managing all aspects of a successful product throughout its lifecycle
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management team
Solid technical background with understanding of Member CRM and database management
Skilled at working effectively with various interdepartmental needs
Excellent written and verbal communication skills
If you are passionate about product management and member experience, and are eager to contribute to the continued success of Barton & Gray Mariners Club, you are encouraged to apply
Barton and Gray Mariners Club is a participant in EVerify
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