*Secretary (Adult and Community Programs Customer Service)*
Full time, 40 hours per week with benefits
Located: Danielson American Job Center
Required qualifications:
* Associates Degree plus one year related work experience or a H.
S Diploma plus three years of related work experience.
(will consider reasonable alternative combination of education and experience)
* Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds
* Excellent customer service and communication skills, verbal and written, including de-escalation skills
* Experience with Outreach and Marketing activities, such as attending recruitment events
* Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment
* Time/Task management and the ability to work independently
* Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation
* Capacity to process invoices, reconcile accounts and manage vendor orders
Preferred Qualifications:
* Competency with Microsoft Word and Excel
* Design ability utilizing web-based tools such as Canva.
com
* Competency with Google Suite (drive, docs, sheets, etc)
* Bilingual in Spanish is preferred
Position responsibilities include:
* Welcoming all customers/visitors and engaging with customer inquiries via remote platforms (e.
g.
; telephone/text, email, video call or web-based chat).
* Requires independently handling of any related customer service issues.
* Responsible for providing Job center and partner program information
* Assisting customers and staff with faxing, filing, registering for workshops coordinating meetings and appointments.
* Conducting adult and community programs information sessions
* Supporting the set-up of and proctoring of testing (e.
g.
; CASAS, Pearson Vue, etc).
* Ensuring that all front desk operations are carried out in an organized and efficient fashion.
* Completing on site virtual service delivery, maintaining virtual database information, and assisting with digital tools.
* Other duties as assigned.
AA/EOE
M/F/V/H
Job Type: Full-time
Pay: $16.
50 - $17.
50 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
Whatsapp
